This fundamentally changes the legal situation for your shop LP-Peptide.at and is an extremely important point!

If you sell products that are exclusively for laboratory use and, for hygiene or health protection reasons, may no longer be placed on the market after the seal has been opened, you can legally exclude returns.

Under Austrian law (§ 18 para. 1 Z 5 FAGG), the right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene expires as soon as the seal has been removed after delivery.

Additionally, for B2B transactions (sales only to companies/laboratories), there is no statutory right of withdrawal anyway. However, since you cannot 100% prevent a consumer from ordering in the online shop, you must formulate the cancellation policy in such a way that it is clearly regulated: As soon as the seal/packaging of the peptide has been opened, returns are absolutely excluded.

Here is the text specifically adapted for your laboratory business for Shopify:

Cancellation Policy & Return Policy

Important Note on Laboratory Products

Please note that the peptides we offer are products intended exclusively for research and laboratory purposes. For reasons of health protection and laboratory hygiene, these goods are provided with a seal or sterile protective packaging.

The right of withdrawal and return expires prematurely and completely as soon as the seal, the protective closure, or the sterile packaging of the products has been opened or damaged after delivery. Unopened and originally sealed products are subject to the following legal provisions.

Contact for Questions or Problems

If you encounter any problems with your order or delivery, please contact us directly and easily by email at: mdogru002@gmail.com. We will find a quick solution for every concern.